How can we help you?

Lively helps you log periods, symptoms, and notes, see cycle estimates, and explore food and movement ideas. It also includes pregnancy and postpartum content.

We describe menstruation, the follicular phase, ovulation, and the luteal phase. The follicular phase begins on the first day of your period, so it includes menstruation. Phase lengths vary, and calendar dates alone cannot confirm ovulation.

You can ask Lively Advisor questions about your cycle and symptoms in the app. It uses AI to generate explanations based on your question and the information available to it. AI answers can be wrong. Advisor cannot diagnose conditions, interpret medical tests, or recommend treatment. Discuss health decisions with a qualified healthcare professional. Open Advisor from the home screen or its section in Settings. For questions about chat data and privacy, read our Privacy Policy or contact support@livelycycle.com.

Open Settings, scroll to the bottom, and choose Delete My Account. Deletion is permanent, so save anything you want to keep first. Deleting the app or account does not cancel a subscription; manage that separately with your payment provider. For help with a deletion request, email support@livelycycle.com.

Close and reopen Lively, restart your phone, and check the App Store or Google Play for an update. If the problem continues, email support@livelycycle.com with your device, app version, and what happened. Check that your data is linked to an account before reinstalling; data from an anonymous session may be lost.

Open Settings → Notifications to choose reminders, adjust their timing, and edit available notification text. You can return to these settings whenever your preferences change.

To receive notifications successfully, make sure notifications are enabled in both places: Inside the Lively app: • Go to Settings → Notifications and turn on the reminders you want. On your phone (iOS / Android): Enable notifications for Lively in your device settings: • iOS: Settings → Notifications → Lively → Allow Notifications • Android: Settings → Apps → Lively → Notifications → Allow Both steps are required for notifications to work properly.

The Doctor Report is a PDF summary of the cycle data you have logged. It can include period dates, cycle lengths, ovulation estimates, and symptoms. You choose whether to share it with a healthcare professional. The report can support a consultation, but it does not provide a diagnosis.

Go to Settings → My Profile → Report for a Doctor. Choose a time range, then tap Generate Report. You can view, download, or share the PDF.

Symptom Patterns is a Premium feature that looks for symptoms recurring across your logged cycles. It highlights patterns, such as cramps returning in a similar part of the cycle. These observations do not establish the cause of a symptom.

You may see when a symptom tends to return, information about the estimated cycle phase, and self-care ideas. Regular logging across several cycles gives you more history to review. If symptoms are persistent, severe, or disruptive, discuss them with a healthcare professional.

Download the Lively app from the App Store or Google Play, open it, and follow the simple onboarding process. You can sign up with your email address or use social login options like Google or Apple.

On iPhone, period data may be transferred through Apple Health if your previous app supports it. 1. Allow the previous app to write period data to Apple Health. 2. Check that the records appear in Apple Health. 3. Enable Apple Health access in Lively and check which records appear. Supported data types and permissions can vary. For Android or missing records, contact support@livelycycle.com.

Before changing phones, check that your Lively data is linked to an account. Anonymous data may not transfer. Sign in to the same Lively account on the new device and check your history before erasing the old phone. To restore a store purchase, use the same Apple or Google Play account and select Restore Purchase in Lively. If you are switching between iOS and Android, contact support@livelycycle.com with your receipt before buying another subscription.

Lively is free to download, with optional Premium features. Current prices, billing periods, and trial terms are shown before you confirm a purchase. Manage a subscription through the provider that billed you: Apple, Google Play, or Paddle for a web purchase.

To cancel your Lively subscription or trial, follow the steps below based on your device: For iOS Users: • Open the Settings app on your iPhone • Tap your name at the top of the screen • Select Subscriptions • Find and tap on the Lively app • Tap Cancel Subscription or Cancel Free Trial For Android Users: • Open the Google Play Store app • Tap your profile icon at the top right • Select Payments & Subscriptions • Tap Subscriptions • Find and tap on the Lively app • Tap Cancel Subscription For Web Purchases (via our website or paddle.com): If you subscribed through our website or via paddle.com, go to the email inbox you used for the original payment and look for a message from LivelyTeam. At the bottom of that email, you'll find a link to paddle.com where you can log in to manage or cancel your subscription. For help, email support@livelycycle.com.

Open the subscription settings for the provider that billed you and select Lively to see available plans. For web purchases, use the management link in your Paddle receipt. Review the price and effective date before confirming a change.

Check the receipt to identify the payment provider, then review your active subscription and renewal date. A free trial may have ended or an existing plan may have renewed. If the charge is unfamiliar, contact Apple, Google Play, or Paddle using the details on the receipt. You can also email support@livelycycle.com for help finding your purchase.

Predictions are estimates based on the cycle information you log. More history may help identify patterns, but timing can still change. Lively cannot confirm ovulation or be used to prevent pregnancy.

Yes, you can log irregular periods and symptoms. Date predictions are less reliable when cycle length varies. If irregularity is new, persistent, or worrying, share your records with a healthcare professional.

Read our Privacy Policy for the information we collect, how it is used and shared, and your options for managing or deleting it. For a data request, contact support@livelycycle.com.

Yes, you can export your cycle and symptom data from the app settings. This allows you to keep a backup of your information or share it with your healthcare provider if needed.

You choose whether to share cycle information through Partner Syncing. Lively and its service providers may also process personal information as described in the Privacy Policy.

The Privacy Policy describes the information we collect and the safeguards we use. No storage or transmission method can guarantee complete security. Contact support@livelycycle.com with questions about your data.

No. Our Privacy Policy states that we do not sell, trade, or rent personal information.

We may share personal information with service providers, with your consent, or in other circumstances listed in the Privacy Policy, including legal requirements or a business transfer.

We may disclose information when required by law. Our policy says we review requests to check their legal basis and limit disclosure to information the requesting authority is entitled to access.